Emu Call Insights can add value to your customer experience.
Our conversational AI tool helps you to build better customer relationship, strengthen your team skills and identify the churn factors in customer behaviour by analyzing your calls.
Customer experience improvement
Reduction in call volume
Customer Service Operational Cost
Improvement in agent productivity
Helpful tool for CEOs, CXOs and QA Leaders to evaluate call quality and team performance.
Generating call summary, keywords and sentiment changes over a call to deep dive on agent interactions with detailed post-call analysis.
Speaker Identification
Identifies Speakers in Urdu Conversation with tagging
Sentiment Analysis
Helps identify sentiment changes of speakers to gauge call efficiency
Urdu Transcription
Transcribes complete conversation in URDU with Speaker Labeling
Key Sentences
Generates Key Sentences from the conversations.
Keyword Detection
Identifies keywords from the Urdu conversation
Call Summary
Summarizes a call in precise paragraph to make life simpler
URDU Conversational AI
We are bringing first of its kind Conversational AI tool for Urdu language exploring rich features of call insights and post call reporting.
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