Emu Call Insights can add value to your customer experience.

Our conversational AI tool helps you to build better customer relationship, strengthen your team skills and identify the churn factors in customer behaviour by analyzing your calls.

Customer experience improvement

Reduction in call volume

Customer Service Operational Cost

Improvement in agent productivity

Helpful tool for CEOs, CXOs and QA Leaders to evaluate call quality and team performance.

Generating call summary, keywords and sentiment changes over a call to deep dive on agent interactions with detailed post-call analysis.

Speaker Identification

Identifies Speakers in Urdu Conversation with tagging

Sentiment Analysis

Helps identify sentiment changes of speakers to gauge call efficiency

Urdu Transcription

Transcribes complete conversation in URDU with Speaker Labeling

Key Sentences

Generates Key Sentences from the conversations.

Keyword Detection

Identifies keywords from the Urdu conversation

Call Summary

Summarizes a call in precise paragraph to make life simpler

URDU Conversational AI

We are bringing first of its kind Conversational AI tool for Urdu language exploring rich features of call insights and post call reporting.

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Emu Call Insights can add value to your customer experience.